In: Dozens of threads per shipment
One Live Page per Shipment, Enquiry to Delivery
In
A forwarder runs on email between shippers, agents, truckers, customs and shipping lines. Coordinators spent hours searching threads, and delay notices got missed.
A forwarder runs on email between shippers, agents, truckers, customs and shipping lines.Coordinators spent hours searching threads, and delay notices got missed.
System
Shipment Copilot
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Stage 1: Enquiry
Shipper enquiries are captured and a shipment record is opened.
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Stage 2: Negotiation
Rate requests to sub-vendors are tracked (invited, quoted or declined), along with the supplier chosen and why, and the negotiation with the shipper.
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Stage 3: Initiation
Shipment is booked and handed into execution.
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Stage 4: Customs
Coordination with the customs clearance agent is followed through to clearance.
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Stage 5: Carrier and Delivery
Shipping-line updates are tracked until delivery.
Out
Each shipment gets a page with its stage, tasks, documents and an AI briefing. Staff accept or change every suggestion, and each finding links to the email line behind it.
Each shipment gets a page with its stage, tasks, documents and an AI briefing.Staff accept or change every suggestion, and each finding links to the email line behind it.
Result
Every Email Mapped to a Shipment and a Stage
- stages tracked, enquiry to delivery
- 5
- between inbox syncs
- 5 min
- of findings linked to their source email
- 100%
Built On
- React
- TypeScript
- NestJS APIs
- PostgreSQL
- Interchangeable AI Providers (OpenAI, Gemini and Compatible)
- Validated Structured Outputs
- IMAP/POP3 Mailbox Ingestion
Also Works For: Supply chain, project delivery, vendor and partner management.